Complaints Commission
Independent Agency for Quality Assurance in Education (hereinafter IQAA or Agency) operates in accordance with the principles of transparency and accountability, which are outlined in the IQAA Strategy. It assumes the existence of clear and published procedures of response to complaints from educational institutions, which do not agree with remarks and recommendations made by external expert groups. A complaint is understood as an expression of dissatisfaction of higher education institutions, which underwent the institutional or programme accreditation, with quality of service or actions of IQAA coordinators, or those of IQAA external expert group members.
The Agency has a separate complaints procedure. Consideration of complaints from educational institutions helps to detect violations made during the external review and suggests recommendations for their elimination. Complaints procedure helps to control and evaluate the efficiency of applied procedures maintaining openness and responsibility of the Agency staff, and constitutes a part of the Strategy aimed at improving quality of IQAA activities and its expert groups.
Main Group
 Ulzhan Sh. Akilova Chairman of the Complaints Comission at IQAA Head of Accreditation and Ranking Department at Kazakh National Agrarian University, Candidate of Technical Sciences, associate professor. Holder of the grant of Ministry of Education and Science of the Republic of Kazakhstan "Best university lecturer" (2008). Winner of the grant of Erasmus Mundus Program for teaching staff (2011-2014). |
 Zauytbek K. Kuralbaev Chairman of the Complaints Comission at IQAA Head of the Department "Computer Technologies", Almaty University of Energy and Communications, Doctor of Physical and Mathematical Sciences, professor. Awarded the badge of the Ministry of Education and Science of the Republic of Kazakhstan "Ybyrai Altynsarin", Gold Medal "Academician Erzhanov", holder of the grant "Best university lecturer" (2007).
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Additional Group
Zhumabek D. Busurmanov 
Chairman of the Complaints Comission at IQAA Professor of the Department of Theory and History of State and Law, Constitutional Law of the Faculty of Law at L.N. Gumilyov Eurasian National University. He is awarded medal "10 years of Independence of the Republic of Kazakhstan" and anniversary medal "10 years for Constitution of the Republic of Kazakhstan", and medal "For remarkable work", holder of the grant "Best university lecturer"(2009), awarded the badge of Ministry of Education and Science of the Republic of Kazakhstan "Honorable Worker in Education of the Republic of Kazakhstan" (2009). |
Rymbek M. Zhumashev 
Chairman of the Complaints Comission at IQAA Seniour teacher, Associate professor, head of department, dean at Karaganda State Univesity (1989-2004). First Vice-Rector of Karaganda State University named after E.A. Buketov, Doctor of Historical Sciences, professor. Honorary diploma of MES RK (2006), pin of Ministry of Education and Science of the Republic of Kazakhstan "In recognition of research development of RK" (2006), pin "Ybyrai Altynsarin"(2012), medal "Akhmet Baitursynov" (2012). |
Natalya P. Kim 
Chairman of the Complaints Comission at IQAA Professor at the Department of Psychology and Pedagogy at Kostanay State University named after A. Baitursynov, Doctor of Pedagogical Sciences, professor. Awarded the title of "Excellence in the correctional system of Justice of the Republic of Kazakhstan", the badge of Ministry of Education and Science of the Republic of Kazakhstan "Honorable Worker in Education of the Republic of Kazakhstan" (2007), the jubilee medal "10 years for Kazakhstan Constitution", pin "Ybyrai Altynsarin" (2010). |
Tursynzada K. Kuangalieva 
Chairman of the Complaints Comission at IQAA Сhief of the the Department of Academic Planning and Monitoring, West Kazakhstan Agricultural University named after Zhangir Khan, Candidate of Economic Sciences. Awarded the badge of the Ministry of Education and Science of the Republic of Kazakhstan "Honorable worker in Education of the Republic of Kazakhstan", Certificate of Merit of the Minister of Education and Science of the Republic of Kazakhstan. |
